1. Log in or sign up as a member at essando.com or Essando mobile app.
2. To add items to your cart, click on 'Add to cart' with your desired quantity.
3. To review your items, click on the Shopping Bag icon on the upper right corner.

When you're ready to place your order:

4. Click on ‘Checkout’ and your order summary will appear for review.
5. Confirm by clicking on CHECKOUT button.

You can check the status of your order by logging in to “My Account” via essando.com or Essando mobile app.

We are unable to process split shipments within one order. We advise you to place these orders separately.

Once you've placed your order, we are unable to make any changes, additions, cancellations or amendments. Our systems are automated and changes may cause delays or mix-ups in the preparation of your order. We highly suggest that you review your cart before checking out.

Once you've placed your order, we are unable to make any changes, additions, cancellations or amendments. Our systems are automated and changes may cause delays or mix-ups in the preparation of your order. We highly suggest that you review your cart before checking out.

Essando offers free shipping to the countries below:
-Malaysia, China & Taiwan

You'll receive an email with your tracking information once your order has been shipped. You may track your order with the courier assigned once your order has been shipped from our Warehouse.

Delivery times are based on orders placed before 12pm MYT. Order processing and shipping are done only on weekdays (not including Malaysia public holidays). Shipping may take additional time during sale periods, holidays and extreme weather events. Address cannot be changed once order is paid, Essando is not liable for wrong address in the invoice.

Once you’ve placed your order, we are unable to make any changes, additions or amendments. Our systems are automated and changes may cause delays or mix-ups in the preparation of your order. We highly suggest that you review your shipping details before checking out.

In the event that the provided address is indicated on the order is incorrect and the package is delivered, Essando will not be liable for any replacement or refund.

Essando aims to deliver within the time agreed upon when you check out. Under normal circumstance, you will be able to receive your purchase within 5-7 working days (within West Malaysia), 7-21 (East Malaysia or outside Malaysia).

However, we are unable to guarantee that all orders will be delivered within the stipulated time frame. Our aim is to have your items shipped out from our warehouse as fast as possible except for some circumstances where unfortunately it is beyond our control for example courier service delays, emergency, or items out of stock.

If you are not available to receive the order, you may contact our courier partner to arrange a re-delivery at a suitable time.

In the event of multiple unsuccessful deliveries, your package will be returned to our warehouse. You may contact our Customer Service for further assistance.

Please contact our Customer Service Team immediately with your order number, contact number, details and a clear image of the faulty or incorrect items received.

Please do not dispose/throw away the items as they need to be returned to Essando.

Whenever a popular product is back in stock, usually an announcement banner will be prepared in our website. We would advise you to monitor our website regularly for an update. Alternatively, we might also send out email informing customers of our latest update.

You can collect your order directly from The Green Life office or at any of our retail outlets.

We provide free shipping to Malaysia, China and Taiwan. However, depending on the value of your order, you may be charged import or customs charges. These charges are imposed by the destination country and we are not able to control or estimate any applicable fees. Any charges are the responsibility of the person receiving the parcel, and are not included in the cost of delivery. Please check with your country’s customs service if you need more information

We accept the following payment options:

1. Credit Card - We accept Visa/Mastercard/AMEX
2. Online Banking

Most payments are processed immediately.

You may check your bank or card provider to see if the payment has been deducted from your account. If the order status does not update within 24hrs, please contact Customer Service.

To prevent duplication, please do not re-create your order.

Go to Login/Sign Up and click on the Forgot Password link. You will be prompted with a window and please enter your email address (it must be the same email address you registered with Essando. The password will be sent automatically to the registered email address.

Unfortunately no, you need to have an account upon check out. By creating an account, it is easier for you to check on the status of an order and gives you access to your full order history. You can also save your shipping information for a quicker checkout experience! Plus, you will get to accumulate points that you can use in the future!