+03 -2732 6666
enquiry@essando.com
Order
How do I place an order?
  1. Log in or sign up as a member at essando.com or Essando mobile app.
  2. To add items to your cart, click on 'Add to cart' with your desired quantity.
  3. To review your items, click on the Shopping Bag icon on the upper right corner.
  4. When you're ready to place your order:

  5. Click on ‘Checkout’ and your order summary will appear for review.
  6. Confirm by clicking on CHECKOUT button.
How do I check the status of my order?

You can check the status of your order by logging in to “My Account” via essando.com or Essando mobile app.

Can I place an order for delivery to multiple addresses?

We are unable to process split shipments within one order. We advise you to place these orders separately.

Can I amend /cancel my order after it has been confirmed and paid for?

Once you've placed your order, we are unable to make any changes, additions, cancellations or amendments. Our systems are automated and changes may cause delays or mix-ups in the preparation of your order. We highly suggest that you review your cart before checking out.

Do you process orders during Public Holidays?

Once you've placed your order, we are unable to make any changes, additions, cancellations or amendments. Our systems are automated and changes may cause delays or mix-ups in the preparation of your order. We highly suggest that you review your cart before checking out.

Shipping
What are your delivery options and how much is shipping?

Essando offers free shipping to the countries below:
-Malaysia, China & Taiwan

You'll receive an email with your tracking information once your order has been shipped. You may track your order with the courier assigned once your order has been shipped from our Warehouse.

Delivery times are based on orders placed before 12pm MYT. Order processing and shipping are done only on weekdays (not including Malaysia public holidays). Shipping may take additional time during sale periods, holidays and extreme weather events. Address cannot be changed once order is paid, Essando is not liable for wrong address in the invoice.

Can I change my delivery address in my order?

Once you’ve placed your order, we are unable to make any changes, additions or amendments. Our systems are automated and changes may cause delays or mix-ups in the preparation of your order. We highly suggest that you review your shipping details before checking out.

In the event that the provided address is indicated on the order is incorrect and the package is delivered, Essando will not be liable for any replacement or refund.

When will I receive my purchase?

Essando aims to deliver within the time agreed upon when you check out. Under normal circumstance, you will be able to receive your purchase within 5-7 working days (within West Malaysia), 7-21 (East Malaysia or outside Malaysia).

However, we are unable to guarantee that all orders will be delivered within the stipulated time frame. Our aim is to have your items shipped out from our warehouse as fast as possible except for some circumstances where unfortunately it is beyond our control for example courier service delays, emergency, or items out of stock.

What happens if I'm not available to receive my package upon delivery?

If you are not available to receive the order, you may contact our courier partner to arrange a re-delivery at a suitable time.

In the event of multiple unsuccessful deliveries, your package will be returned to our warehouse. You may contact our Customer Service for further assistance.

Stock Payment
What do I do if there is an issue with the item I received?

Please contact our Customer Service Team immediately with your order number, contact number, details and a clear image of the faulty or incorrect items received.

Please do not dispose/throw away the items as they need to be returned to Essando.

How do I know if an item is back in stock?

Whenever a popular product is back in stock, usually an announcement banner will be prepared in our website. We would advise you to monitor our website regularly for an update. Alternatively, we might also send out email informing customers of our latest update.

Can I collect my order directly from Essando?

You can collect your order directly from The Green Life office or at any of our retail outlets.

Should I be worried about extra charges when the order arrives?

We provide free shipping to Malaysia, China and Taiwan. However, depending on the value of your order, you may be charged import or customs charges. These charges are imposed by the destination country and we are not able to control or estimate any applicable fees. Any charges are the responsibility of the person receiving the parcel, and are not included in the cost of delivery. Please check with your country’s customs service if you need more information

What kind of payment method may I use at essando.com?

We accept the following payment options:

  1. Credit Card - We accept Visa/Mastercard/AMEX
  2. Online Banking
Why does my Order Status show “payment pending”?

Most payments are processed immediately.

You may check your bank or card provider to see if the payment has been deducted from your account. If the order status does not update within 24hrs, please contact Customer Service.

To prevent duplication, please do not re-create your order.

Others
I have a user account with essando.com but forgot my password, what should I do?

Go to Login/Sign Up and click on the Forgot Password link. You will be prompted with a window and please enter your email address (it must be the same email address you registered with Essando. The password will be sent automatically to the registered email address.

Can I buy from Essando e-Store without creating an account?

Unfortunately no, you need to have an account upon check out. By creating an account, it is easier for you to check on the status of an order and gives you access to your full order history. You can also save your shipping information for a quicker checkout experience! Plus, you will get to accumulate points that you can use in the future!